The year 2025 is widely recognized as a period marked by profound reevaluations across societies, institutions, and individuals. This process is deeply intertwined with a mounting crisis of credibility that is reshaping the global landscape. This crisis is not the result of a single event but rather the culmination of years of eroding confidence, fueled by technological change, political polarization, and social upheaval.
A crisis of trust and credibility
Multiple sources indicate that trust in traditional institutions - governments, media, and even NGOs - has reached historic lows. There is a global phenomenon called “crisis of grievance” which is characterized by widespread distrust, perceived inequality, and a sense that institutions no longer serve the common good. It refers to a widespread and deepening sense of dissatisfaction, distrust, and perceived injustice among the public toward major institutions such as government, business, media, and NGOs. This phenomenon has been highlighted in recent years by the Edelman Trust Barometer, which found that over 60% of people globally report a moderate to high sense of grievance - believing that these institutions make their lives harder, serve narrow interests, and disproportionately benefit the wealthy while regular people struggle.
Economic anxieties, fears of job loss due to automation, and rising concerns about prejudice and discrimination cut across demographics, deepening the sense of social fragmentation. The belief that leaders are not acting in the public's best interest has further eroded confidence, creating a vicious cycle where declining trust exacerbates economic and social insecurities.
Across the globe, faith in political institutions has reached historic lows. Scandals, partisan gridlock, and the perception of self-serving leadership have left citizens skeptical of their governments’ ability to act in the public interest. In democracies and autocracies alike, voter turnout is declining, and protest movements are on the rise.
Media and information
The proliferation of misinformation and deepfakes has made it increasingly difficult to discern fact from fiction. Traditional news outlets struggle to maintain authority in the face of viral content and algorithm-driven echo chambers. As a result, the public’s trust in media is fractured, with many turning to alternative sources that reinforce existing biases.
Societal frustration and the demand for reassessment
Despite decades of economic and social progress, persistent inequalities and economic insecurity remain. Many people are trapped in precarious employment, with frustration over the lack of upward mobility fueling further distrust in institutions. The World Social Report 2025 highlights how this dissatisfaction is straining the foundations of global solidarity and underscores the urgent need for new approaches centered on equity, economic security, and solidarity.
Reevaluation in the age of AI and specialization
In 2025, the debate is no longer about whether transformative technologies like AI will change society, but about how to ensure these changes are beneficial and ethical. There is a growing emphasis on responsible use, the evolution of foundational skills, and the reassessment of critics and established norms. Specialization and adaptation are seen as vital, with smaller, focused approaches outperforming broad, generalized ones in many domains.
Perhaps the most striking trend is the move away from general solutions. In domain after domain, smaller, specialized approaches are outperforming broad, generalized ones. It applies also to commercial law firms. Law firms that embrace specialization, invest in technology, and prioritize adaptability are outperforming broad, generalized competitors. The move away from “one-size-fits-all” solutions means that smaller, focused firms - especially those leveraging AI and new business models - are uniquely positioned to deliver superior value, foster stronger client relationships, and thrive in the rapidly evolving legal marketplace of 2025.
Conclusion
The crisis of credibility in 2025 is not limited to a single sector or region - it is a global phenomenon affecting every aspect of society. The year is characterized by a collective reassessment of values, priorities, and the very structures that underpin trust. Addressing this crisis requires transparency, accountability, and a renewed commitment to inclusive progress, as well as a willingness to adapt to new realities.
For lawyers, it means facing a fundamental question: do our clients trust us - really? We need to remember that trust in the client relationship isn’t just built on performance. It’s built on integrity, transparency, and courage.